Before you contact us
Note your device model, app name and what happens when you try to watch. If an error appears, describe the message and when it started.
Connection checks
Restart your device and router, then check whether other internet services work. A wired connection can help isolate a Wi-Fi issue.
Keep your account safe
Do not share passwords, payment card numbers or sensitive personal information in a chat. Contact us using the official details on this site.